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Privacy Policy

Privacy Policy

Effective Date: June 23, 2026

At chudcompany.com (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services, including our mobile messaging/SMS program.

1. Information We Collect

We collect information to provide better services to our users. This includes:

  • Information You Provide Directly: When you fill out forms on our website, make a purchase, sign up for our newsletter, or opt-in to receive SMS text messages, we may collect your name, email address, mailing address, billing information, and phone number.
  • Automated Information Collection: When you browse chudcompany.com, we automatically collect certain data via cookies and tracking technologies. This may include your IP address, browser type, device identifiers, and information about how you interact with our website.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage purchases, orders, and payments.
  • Respond to customer service inquiries and support needs.
  • Improve our website functionality, user experience, and product offerings.
  • Send you promotional materials, updates, or text alerts if you have explicitly opted in to receive them.

3. SMS Text Messaging & Mobile Privacy

If you choose to opt-in to our mobile messaging program, the following terms apply strictly to your mobile data:

Mobile Data Privacy Commitment We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

How We Use SMS Data

Your mobile phone number is collected solely to send you transactional updates, order confirmations, account notifications, or promotional text messages that you have specifically requested.

Opt-Out Instructions

You have full control over your mobile communications. You can withdraw your consent at any time.

  • To stop receiving messages: Reply STOP, CANCEL, or UNSUBSCRIBE to any text message you receive from us.
  • After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

4. Data Protection and Retention

We implement standard, industry-accepted security measures to maintain the safety of your personal information. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your data, including the right to access, correct, or delete the personal information we hold about you. You can also disable cookies through your browser settings, though doing so may impact certain functionalities of chudcompany.com.

6. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted directly on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Americans with Disabilities Act (ADA) Notice

At Chud Cooling Heating Plumbing & Electric, we are committed to ensuring that individuals with disabilities enjoy full access to our websites. In recognition of this commitment, we are in the process of making modifications to increase the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please be aware that our efforts are ongoing. If at any time you have difficulty using this website or with a particular web page or function on this site, please contact us by phone at (215) 267-9101; or email us at ([email protected]) and place “Web Content Accessibility (ADA)” in the subject heading and we will make all reasonable efforts to assist you.

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